Frequently Asked Questions
Everything you need to know about shopping at Russell's Western Wear
How do I determine my correct cowboy boot size?
Western boots typically run a half-size larger than standard athletic shoes. We recommend ordering a half-size down for a snug fit. Remember that a proper fit should feel tight across the instep but allow for a slight 'heel slip' when walking.
What is your return policy for worn items?
To be eligible for a full refund or exchange, items must be in their original, unworn condition with all tags attached. We recommend trying on boots on a carpeted surface to avoid scuffing the leather soles.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer hat shaping or custom fitting?
Yes, we provide professional hat shaping services at all of our physical retail locations. For online orders, hats are shipped in their original factory crown and brim shapes to ensure they arrive safely.
How should I care for my exotic leather boots?
Exotic leathers like alligator, ostrich, or snakeskin require specialized conditioners. We recommend applying a non-silicone based exotic leather conditioner every 3-6 months to prevent cracking and maintain the natural oils.
Do you offer international shipping?
Currently, Russell's Western Wear ships exclusively within the United States and U.S. territories. We are looking into expanding our shipping options to international customers in the near future.